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Terms & Conditions
About Transactions
- Any bid made in the last 12 hours of an auction or the highest bidder entering in the last 12 hours of the auction will be considered as a live bid/offer to purchase the item in the event that we are unable to ascertain the validity of a new or higher bidder. Your bid is still alive even if outbid.
- Contact via payment request or pay now function is required within 48 hours of win.
- Payment must be received within 7 working days from the auction end date, unpaid auction will be forfeited after 7 days and a Non-Payer report will be sent to eBay.
- It is at our discretion as to what we feel the maximum length of time is to settle a transaction. If at any time we feel that the transaction has gone beyond the appropriate time frame to settle, we will, within our discretion, deem your actions to be that of a breach of our agreement and seek appropriate remedy, primarily with the opportunity to pay the cancellation fee or through the judicial system (as we deem appropriate).
- Failure to settle a transaction within the appropriate time frame may result in legal action being filed in which you (the winning bidder) will be liable for the cost of re-listing of items, cancellation fees, all recovery/legal costs including legal fees, filing fees etc. We also reserve the right to sell the item at unreserved auction, to mitigate our loss and seek recovery of the balance from you.
- Cancellations of the contact after purchase/auction end are at the discretion of the seller and are subject to a cancellation fee. Cancellation/Administrative fees will be $50 or 5% of total whichever is greater.
- No Return or Refund will be given if the ORIGINAL PACKAGE has been Opened!
- Refund only will be issued for the goods still in original package, Seals haven't been broken or the Original box hasn't been damaged! The goods must be in good resell condition! If the box was damaged, no refund!
- The product returned for refund may incur a 25% restocking fee at the discretion of us.
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About Stocks
We cannot guarantee stock availability although we endeavor to maintain that 99% of items are available.
- We reserve the right to cancel our auctions/offers at anytime to cater to availability.
- eBay does not offer us the ability to control our stocking levels and quantities offered. We advertise in good faith that the items are available at time of listing. However, as time progresses, listed quantities may not be a true indication of availability at time of contract. If availability is of paramount concern, please make enquiries prior to doing so otherwise delivery may take up to 21 days if items are sold our at time of order, otherwise we may inform you prior substitute a brand of component to be equal to or better than the advertised to cater to availability.
- In the event if item sold are out of stock, we may at our discretion directly request the manufacturer to post the item to the buyer as we feel that the delivery time frame is reasonable.
- If any errors are evident in the listing we may at our discretion void the transaction.
- Any pictures or photos in the advertisement are intended for illustration purposes only, unless specified otherwise.
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Shipping & Delivery
- Please make sure your
shipping address filed with eBay is correct, as we
send our items to THAT ADDRESS and we are not liable
or responsible if you made a mistake or do not inform
us of any changes.
- We offer a 30% discount on some of the shipping of selected items paid for at the same time. Full shipping will be charged for the item with the highest shipping cost, other items will be charged at 30%. Just wait for all your items to end before making payment.
- Package preparation/handling time will be 2-3 business days after the full payment cleared. No exceptions.
- Dispatch of goods is during business hours from Monday - Friday.
- Item will not ship until payment has been received in full.
- Once payment is received we will send you an email informing you the day your goods will be dispatched.
- Please allow up to 10 working
days (exclude weekend & public holidays) for Registered Mail & 1-2 working days for EXPRESS MAIL for item to arrive no matter how fast you think it should arrive. If you need the item urgently, We recommend you use EXPRESS MAIL
- The parcel will be delivered to your door where you will be required to sign for the parcel. If no one is home, a card will be left advising which post office the parcel is left at and you can go and collect it.
- EXPRESS MAIL only delivers to
physical address. NO PO BOX address is accepted for
EXPRESS MAIL
- If you have not received your
parcel after 10 working days for Registered Mail & 1-2 working days for EXPRESS MAIL, please contact us for the tracking number to track your shipment
- We will do everything we can to ensure delivery, but can ultimately not be held responsible for lost, stolen or damaged goods during transit therefore insurance is highly recommended
- Items that are returned to us because of non-delivery will incur an additional delivery fee.
- Please note that postage fee
includes handling, installation & packaging fees,
please do not bid/buy if you don't agree with the
postage fees.
- FOR INTERNATIONAL BUYERS ONLY- PLEASE NOTE:
- International Buyer's is responsible for ALL Import duties, taxes and charges.
- Refund will not be accepted if the buyer refuse to accept the goods, all expenses, duties & taxes, return cost and other charges incurred will be charged, a 25% restocking fees will be applied.
- Please check with your country's customs office to determine what these additional costs will be incurred prior bidding/buying.
- Buyers as importer are responsible for paying such costs. Buyers can not request to cancel the auction or request for refund or resend under this situation.
- No Refund is accepted for International buyer.
- Full manufacturer's warranties are supplied with merchandise purchased from us. International buyer must only contact the manufacturer to repair or replacement.
- International buyer are responsible for the cost of sending the unit for repair or replacement to manufacturer.
- International buyer should
insured the item to avoid damages and lost during
transit.
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Warranty
Note: The warranty does not covers data recovery service for all hard drive related product. Buyer should contact manufacturer or data recovery specialist to resolve the issue.
Please download our Full Warranty Policy Here
The Warranty Policy covers
A) Product Warranty Policy
1) Limited Warranty Coverage
2) Limited Warranty Limits and Exclusions
B) Technical Support
1) Support Department Availability
2) Support Department Contact Information
C) RMA Procedures
1) Return Material Authorizations
2) Warranty Returns
3) Non-Warranty Returns
D) RMA Credit Policy
1) Returns for Credit & Credit Types
E) RMA Transportation Policy
1) Transportation Charges
2) Transportation Damages
3) Refused Shipment Restocking Fees
F) RMA Shipping Instructions
1) Product Non-Acceptance
2) Sample Shipping Label
3) Package Identification
4) RMA Rejection Policy
G) oz-hypermart's Product Warranty
1) Limited Product Warranty
2) Warranty Limits and Exclusions
H) oz-hypermart's Limited Liability
1) Limited Liability Policy
2) Customer Responsibility
3) Disclaimer
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Feedback Policy
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